Exchanges and returns:

Pursuant to article L.121-21 of the French Consumer Code, customers shall have a fourteen day period during which they can exercise their right of withdrawal without being required to justify their decision nor pay penalties, with the exception of return costs. Should they wish to exercise their right of withdrawal, customers must notify VINTAGE SPIRIT COMPANY in clear terms using one of the contact methods below:

  • By e-mail — via the blank form on the Contact Us page
  • By post — via letter to:

VINTAGE SPIRIT COMPANY - Eshop
Route de Saint Léger, Bâtiment le Tomas
05260 Chabottes, France

Should you find a product unsatisfactory, or should its size be unfitting, simply send it back to us within fourteen days of its receipt, after contacting our Customer Service at serviceclient@classic-all-blacks.com
Return expenses related to the transportation of such product(s) are to be paid by the customer.

Returning products must be sent back new and unwashed, as well as in their original packaging, complete with tags and stickers. We suggest that you send us back the products by registered post. We reserve the right to refuse the exchange or refund of any returning product should it be washed, or missing its original packaging, tags or stickers.

'Customised' products cannot be resold for the reason that they are altered (due to the printing of a number or a name, for instance). As such, they are not eligible for an exchange or refund.

The sums paid by the customer shall be reimbursed by the company within a period lower or equal to fifteen days after receipt of the returned product(s), as long as the withdrawal was clearly stated by the customer.

The following terms apply to any returned product you have paid for:

  • • The parcel is returned unopened: the parcel and the potential return expenses will be refunded.
  • • The product is returned merely due to your own dissatisfaction: the product will be refunded, but expenses relative to the return must be paid by the customer.
  • • The product is returned for any reason originating from CLASSIC ALL BLACKS: the product will be refunded, and expenses relative to the return will be paid by the company.
  • • In the case of a return or cancellation, a credit note will be issued. Alternatively, the customer may request an immediate refund instead.

PROCESS

1. GENERATE YOUR RETURN

Log in to your customer account by clicking the “My Account” icon and then select “My Orders”. Using the order number printed on the opposite side of this page, find the order you wish to make a return from and select the product you wish return, and the reason for the return.

2. PREPARE YOUR PARCEL

Place your purchase you wish return inside the parcel along with one of your printed return forms.


3. SEND YOUR PARCEL

Send your return to:
Vintage Spirit Company –Eshop - Route de Saint Léger – Bâtiment Le Tomas -05260 Chabottes - France

4. PROCESSING

Your return will be treated as soon as possible, upon receipt to ensure a quick exchange or refund within 15 working days.

Your product has a defect? Contact us at: service@classic-all-blacks.com